What countries do you ship to?
We ship worldwide, and offer DHL Express as a shipping option!
We suggest taking a look at our shipping policy
How do refunds work with different currencies?
Our checkout payment is USD. If you purchase in another currency there will be an exchange rate according to current global rates. This is something to keep in mind when requesting a refund back to the original form of payment. When we issue a refund back to the original form of payment using another currency, your financial institution will convert the amount back to your correct currency.
Do international customers receive free shipping?
We offer FREE International Shipping if your order is over $150 USD
Do you refund tax on international shipments?
Unfortunately, tax on international shipments is country specific and out of our control. Any tax that is owed on an international package is at the customers expense. You should be contacted directly by DHL with further information.
What is your international return policy?
International customers will be responsible for shipping back their return packages at their own cost.
We do not offer international exchanges at this time.
We only accept return items according to the following guidelines:
- All returns must be postmarked within 30 days of delivery
- Clothing tags must still be intact*
- Clothing must be returned in original product bags
- Cannot be worn, washed, or put through the dryer
- Cannot have deodorant marks
- Cannot have stains of any kind (makeup/self-tanner, etc.)
- Cannot have human or animal hair
- Cannot have snagging/pilling
- Cannot have abnormal smell (perfume, body odor, etc)
- Clothing cannot be missing any contents (bra pads, drawstrings, buttons, etc.)
- Items with excessive wrinkling are subject to denial
- If your return package contains at least ONE item with biohazardous waste (bodily fluids, etc), our inspection team is required to cease inspection of the package immediately and deny the entire return, no exceptions. This is for the health and safety of our staff. The denied return package will be shipped back to the address we have on file.
- If you are returning your entire order, please note that the original shipping costs will not be refunded
- If you are outside of the United States, including Canada, we can only accept returns
- All undergarment sales are final for hygiene reasons. No exceptions.
*If the hang tag is detached from the item, please include the hang tag in the return package. If the hang tag is not included, the return will not be accepted.
Please reference our Return/Exchange FAQ page for more information regarding refunds, processing time, and other general questions.
Using any courier of your choice, please ship return item(s) to:
3218 GONZALES ST
Austin, TX 78702
Please make sure your name and order number is somewhere in or on the package.
Also, on a note inside the package, please let us know you're returning them for a refund. Most customers write this on the packing slip. Once your return is processed by our return department, you'll receive an email confirmation. The refund will then take 1-10 business days to show on your end. If the refund takes longer than 1-10 business days, please contact your financial institution for further assistance.
For questions about processing times and refunds, please see “Processing Time/Refunds”