ORDER PROBLEMS

What happens if I am missing an item in my order?

Within 30 days of receiving your order, please email us a photo of the items/packaging you've received along with the packing slip. We can then start a fulfillment investigation and resolve the matter as quickly as possible.

 

Why was my order cancelled?

Orders can be cancelled for many reasons. We suggest contacting our customer service via our contact form using the following link, and we will be able to further assist you within 48 hours.

Contact Form 

 

How do I change or cancel my order?

Unfortunately, once the order is placed we are unable to make any changes to it. You may submit a request to cancel your order, however, once your order has been fulfilled by our team we cannot cancel your order.

 

Can I change my address?

Please email us ASAP with your full address so we can make the change quickly. If your order has already been fulfilled, we will not be able to make any changes.

 

What happens if I received the incorrect item?

In the unlikely event you have received the wrong item, please contact our customer service team immediately with the following information to ensure that we can get this resolved for you quickly & efficiently: 

  • Your order number
  • The name of the item you did receive
  • The name of the item you did not receive
  • A picture of the incorrect item

ALL CLAIMS FOR ORDERS ARRIVING WITHOUT THE CORRECT/MISSING ITEMS MUST BE MADE WITHIN 30 DAYS OF THE DELIVERY DATE.

I placed an order but never received a confirmation email.

Email confirmations are automatically sent to the email entered during checkout. We always recommend checking your spam folder as sometimes it may be in there. We recommend waiting 24 hours after ordering to make sure there isn’t just a delay on the email.


What if I received a defective item?

If you believe your item may have been sent to you damaged or defective, please contact our customer service team immediately with the following information:

  • Your order number
  • A clear photo of the damage/defect
  • A full length photo of the image
  • A photo of the attached NVGTN logo and label

If you're reaching out about potential damage/defects in your item(s) after 30 days from your purchase date, the item(s) will be considered “wear and tear” and will not be eligible for evaluation.