Why was my package returned to sender?
There are a few reasons why a package would be returned to our facility, the most common being an address discrepancy. Please email us with your full, detailed address and we can look into this as quickly as possible.
Package in-transit, arriving late
If your USPS tracking has a status of "in-transit, arriving late", this is possibly due to USPS being overwhelmed by present shipping conditions. We understand this can be frustrating, but we always recommend giving USPS additional time to move your package through their shipping process in cases like this.
When will my order ship?
During our launch week we ask that you give our fulfillment team at least 2 weeks to have all of the orders fulfilled. The shipping time frame selected during checkout begins once your package is in the hands of the shipping courier, not when your order is placed.
What happens when my package gets lost in transit?
Unfortunately, we do not take responsibility for lost, misplaced, or incorrectly delivered shipments. Please contact the shipping courier for more information.
My package was scanned as delivered but I never received it.
We are sorry to hear that! Shipping couriers may scan a package as delivered before it actually arrives. We always recommend waiting up to 5 business days before contacting us, to verify this isn't the case.
If your package has not arrived within 5 business days after being marked as delivered, please send us an email.
Can I combine my orders?
Unfortunately, due to our fulfillment process, we can’t combine orders. :(
We may however, add this feature to our fulfillment process in the future.
How can I track my package?
Once your order has been fulfilled, you will receive an email with the tracking information. Your tracking information should be updated once the shipping courier scans the package into their system.